Koio experience Leading an ancient industry into the future with our convenient online services.
1 - Choose Your ServiceNeed a hand? Send us a photo of your product(s) and get a fast and FREE quote!
Choose Your Service
Place your order and we’ll send you a prepaid shipping box anywhere in the U.S.
so you can send us your beloved items to restore. Contents are insured and shipping is on us!
Chat to Order
Too much tech? Need a hand? Start a conversation with us, send us a picture of your product and get your free quote in 2min!
Stop by & Visit Us
Come visit us in person and get an express 1hr shoe shine experience! Use our store locator to find the store nearest to you.
2 - Send Your ProductMail it out, or bring it in. Contents are insured and shipping is on us!
Send Your Product
Mail it out, or bring it in
Koio keeps it simple. Mail out your shoes and accessories to be serviced from the convenience for your home, or step into one of our stores near you to drop off and pick up.
Contents are insured
No need to worry about the loss or damage of your package while in transit. We have that covered.
Shipping is on us!
No shady or surprise fees here. The price tag of your order will never switch on you without prior notice.
3 - Track Every StepReceive word as our expert artisans restore your item(s) with utmost care.
Track Every Step
Peace Of Mind
Never lose track of your belongings. Stand by and receive word as our expert artisans restore your item(s) with utmost care. You’ll receive your order before you know it.
You’ll never wonder where your order is. Should something go wrong with shipping (say a tornado blows your package into the stratosphere or some such thing), we’ll be sure to send you immediate notice, and a new delivery date!
Our highly responsive and friendly customer service team is happy to talk via your favorite chat channel anytime (Facebook, SMS, E-mail...). Just shoot us a note!
4 - Wear itBehold the power of a fresh pair. Wearing is believing!
You won’t believe the compliments you get on your “new” product. Little do they know. Hey, your secret is safe with us.
Give your favorite shoes and accessories the love they deserve. They’ll last longer, and so will the contents of your wallet. That always feels great, doesn’t it?
Fix your kicks and save the world. The production of just one pair of new shoes expends 495oz. of CO2 into the air we breathe. Need new shoes? Revive the ones you have! We turn “waste into wonderful” while reducing your carbon footprint
Select your shoe type below And let us bring them back to life.
Frequently asked questions Puzzled? Confused? Bewildered? It happens. If something has you stumped, have a gander at the answers below!
Who does all the “cobbling” and cleaning?
We, Koio, do! Don't worry, we’re not sending your shoes anywhere shady!
Our hand-picked family of “cobblers” wields a combined legacy’s worth of cobbling expertise. Both in traditional, classic stylings (with a modern mind set), and worldly sneaker sensibilities; Koio repairs, restores, and customizes all walks of footwear by its secretly held traditions and effectively updated practices.
You’ll be hard pressed to request something that is out of our scope; our Master Cobblers and Sneaker Specialists come in a number of disciplines, and have seen it all. Show us the shoe, and we’ll show you the way.
All work is performed by Koio in the continental U.S.
How long will it take to get my order?
Once your items arrive at our repair facility, turnaround time is 10 business days. Shipping typically accounts for about 1-2 days each way, although times can vary.
Wondering or worried? Just check the status of your order. We’ll reach out when we receive your items, and we’ll contact you again with a tracking number once your restoration has been completed.
What exactly is a “cobbler” anyway?
Very simply put, a “cobbler” is a person who expertly mends or makes shoes, and quite often, various other leather goods.
Koio (that’s us) takes the ancient craft to another level — repairing, restoring and customizing all variety of contemporary footwear. This includes those prized and collectable designer sneakers that you want to keep looking “out-of-the-box” fresh, or those trillion dollar runway-ready “lifestyle” shoes that look like they’re from the future but fall into your everyday footwear category. We get it. They’re important to you.
We’ll handle your trophy pair(s) with care, as well your entire everyday rotation of footwear and handbags. And resurrect that old, retired pair of what have you that just needs a little dusting off and some fresh air. Whatever’s in your repertoire, Koio steps up to the plate servicing sneaks, classic and traditional dress shoes, stilettos, boots, casuals, flats, sandals, you name it. For men women and children. For all walks of life.