The process Four easy steps.
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Select a serviceSend us a photo of your Koios so we know what needs to be repaired or refreshed. We’ll send you a quote.Select a service
Order Online
Place your order and we’ll send you a prepaid shipping box anywhere in the U.S.
so you can send us your beloved items to restore. Contents are insured and shipping is on us!
Chat to Order
Too much tech? Need a hand? Start a conversation with us, send us a picture of your product and get your free quote in 2min!
Stop by & Visit Us
Come visit us in person and get an express 1hr shoe shine experience! Use our store locator to find the store nearest to you.
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Send Your KoiosMail us your Koios or drop theme off. Contents are insured and shipping is free.Translation missing: en.general.thecobblers_experience.send_your_product.title
Mail it out, or bring it in
Koio keeps it simple. Mail out your shoes and accessories to be serviced from the convenience for your home, or step into one of our stores near you to drop off and pick up.
Contents are insured
No need to worry about the loss or damage of your package while in transit. We have that covered.
Shipping is on us!
No shady or surprise fees here. The price tag of your order will never switch on you without prior notice.
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Track our progressOur artisans will keep you updated on progress as they restore your Koios.Track our progress
Peace Of Mind
Never lose track of your belongings. Stand by and receive word as our expert artisans restore your item(s) with utmost care. You’ll receive your order before you know it.
Notifications
You’ll never wonder where your order is. Should something go wrong with shipping (say a tornado blows your package into the stratosphere or some such thing), we’ll be sure to send you immediate notice, and a new delivery date!
Support 24/7
Our highly responsive and friendly customer service team is happy to talk via your favorite chat channel anytime (Facebook, SMS, E-mail...). Just shoot us a note!
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Wear your koiosWe’ll send your Koios back to you so you can slip right back into them.Wear your koios
Look Good
You won’t believe the compliments you get on your “new” product. Little do they know. Hey, your secret is safe with us.
Feel Good
Give your favorite shoes and accessories the love they deserve. They’ll last longer, and so will the contents of your wallet. That always feels great, doesn’t it?
Do Good
Fix your kicks and save the world. The production of just one pair of new shoes expends 495oz. of CO2 into the air we breathe. Need new shoes? Revive the ones you have! We turn “waste into wonderful” while reducing your carbon footprint
Select your shoe We can bring any of the following styles back to life.
Frequently asked questions Questions? We have answers.
Who is restoring my shoes?
Koio has teamed up with The Cobblers to provide professional shoe restoration and cleaning services. All services are completed by The Cobblers’ master artisans, who are located right here in the United States.
When will I receive my restored shoes?
Shoes will be shipped back to you 15 business days after they arrive at The Cobblers’ workshop. Shipping typically takes about 1-2 days (to and from The Cobblers’ workshop) so please account for this time as well. We’ll reach out to you when we receive your shoes, and we’ll reach out again once your restoration is complete.
You can track the progress of your restoration right here, too.
What is a cobbler?
A cobbler is an individual who is professionally trained to mend, clean, and even make shoes. Many cobblers are trained to handle other types of leather goods as well.
Why should I trust you to repair my shoes?
The Cobblers’ team of artisans is trained to handle and care for Koio’s shoes. They understand how they’re made and how they should and should not be treated.
Where is The Cobblers located?
The Cobblers’ workshop is based in Magic City, Miami. Our address is 6300 NE 4th Ave, Miami, FL 33138.
