Video Consultation – Koio - The Cobblers
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At your service: Our e-cobblers

Complimentary Video Consultation

Complimentary Video Consultation

Nothing to download, nothing to worry about. With a friendly face and a helping hand from our team of experts, you'll be one step closer to your finished service.

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No time for a video call?

No problem. You're still in the right place. It's as easy as snapping a pic! Just send one (or two, or three) our way and we'll let you know what we can do, and what you should do next, no strings attached.

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The Word on the Street Koio really lives up to the hype !

Frequently asked questions Puzzled? Confused? Bewildered? It happens. If something has you stumped, have a gander at the answers below!

Who does all the “cobbling” and cleaning?

We, Koio, do! Don't worry, we’re not sending your shoes anywhere shady!

 

Our hand-picked family of “cobblers” wields a combined legacy’s worth of cobbling expertise. Both in traditional, classic stylings (with a modern mind set), and worldly sneaker sensibilities; Koio repairs, restores, and customizes all walks of footwear by its secretly held traditions and effectively updated practices.

 

You’ll be hard pressed to request something that is out of our scope; our Master Cobblers and Sneaker Specialists come in a number of disciplines, and have seen it all. Show us the shoe, and we’ll show you the way.

 

All work is performed by Koio in the continental U.S.

How long will it take to get my order?

Once your items arrive at our repair facility, turnaround time is 10 business days. Shipping typically accounts for about 1-2 days each way, although times can vary.

Wondering or worried? Just check the status of your order. We’ll reach out when we receive your items, and we’ll contact you again with a tracking number once your restoration has been completed.

What exactly is a “cobbler” anyway?

Very simply put, a “cobbler” is a person who expertly mends or makes shoes, and quite often, various other leather goods.

 

Koio (that’s us) takes the ancient craft to another level — repairing, restoring and customizing all variety of contemporary footwear. This includes those prized and collectable designer sneakers that you want to keep looking “out-of-the-box” fresh, or those trillion dollar runway-ready “lifestyle” shoes that look like they’re from the future but fall into your everyday footwear category. We get it. They’re important to you.

 

We’ll handle your trophy pair(s) with care, as well your entire everyday rotation of footwear and handbags. And resurrect that old, retired pair of what have you that just needs a little dusting off and some fresh air. Whatever’s in your repertoire, Koio steps up to the plate servicing sneaks, classic and traditional dress shoes, stilettos, boots, casuals, flats, sandals, you name it. For men women and children. For all walks of life.

What makes Koio better than any other shoe repair service?

Our innovative cleaning and repair methods help us to best service today’s shoe care requirements while meeting your most exigent of modern sartorial needs. What’s more, our state-of-the art processing facilities and convenient Ecommerce platform(s) afford expeditious client fulfillment and optimal convenience for people everywhere. That’s you. And the rest of our well-dressed community by whom Koio is rapidly meeting its mission: to change the way we all keep our kicks, our pumps, our best foot forward.

Where is Koio located? Do you have any stores?

We’re proud to be based in Magic City, Miami. That’s where you can visit our showroom headquarters and processing facility. We’re soon opening concept stores at Bal Harbour Shops and Aventura Mall. If you're nearby, we'd love to have you visit one of our locations. More info can be found here. We look forward to meeting you!
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